Frequently Asked Questions

Everything you need to know about your Korg order, shipping, and product support.

What is the standard shipping time for electronic instruments?

Most orders are processed within 1-2 business days. Depending on your location, standard shipping typically takes 3-7 business days for delivery.

Do Korg products come with a manufacturer warranty?

Yes, all new Korg products purchased through our store include a standard one-year limited warranty covering defects in materials and workmanship.

How can I download the latest firmware or drivers for my device?

You can find all necessary drivers, firmware updates, and software bundles by visiting our dedicated Support page and selecting your specific model.

What is your return policy for opened electronics?

We offer a 30-day return policy. However, items must be in their original packaging with all included accessories. Software that has been registered or unsealed is not eligible for return.

Do you offer international shipping?

Currently, we ship to most regions globally. Shipping costs and import duties are calculated at checkout based on your specific country and local regulations.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and specialized financing options like Affirm for qualifying purchases.